This Return & Exchange Policy is issued by ZAYLOW.

At ZAYLOW, we are committed to providing a smooth and reliable shopping experience. This Return & Exchange Policy explains the conditions and process for requesting a return, refund, or exchange for products purchased on www.zaylow.in. By making a purchase on our platform, you agree to the terms below.

1. Eligibility Window

  • Returns or exchanges are accepted within 2 days from the date you receive your product.
  • Requests made after 2 days cannot be processed for return, exchange, or refund.

2. Conditions for Return or Exchange

To be eligible:

  • Product must be unused, undamaged, and in original condition.
  • All original packaging, box, cables, manuals, and accessories must be included.
  • Only defective, damaged, or incorrect items qualify for replacement.
  • Products with physical damage, burns, water damage, or tampering are not eligible.
  • Sale or promotional items may not qualify.

3. Non-Returnable Items

These items cannot be returned or refunded:

  • Used or physically damaged electronics
  • Items without original box or accessories
  • Tampered or repaired items
  • Customized or modified items
  • Items marked as “Non-Returnable”

4. How to Request a Return or Exchange

  1. Contact us within 2 days of delivery.
  2. Provide Order ID + photos/videos + reason.
  3. We will review and confirm approval.
  4. Reverse pickup will be arranged if approved.

5. Inspection & Approval

  • Returned item will be inspected.
  • You will be notified via SMS/email.
  • If approved, refund or replacement will be processed.
  • If inspection fails (used/damaged/missing parts), return may be rejected.

6.Replacement/Exchange product will be delivered within 5-7 business days.

7. Exchange Policy

  • Exchanges are available only for defective, damaged, or incorrect products.
  • Issue must be reported within 2 days with proof.

8. Replacement Delivery Timeframe

  • Replacement is shipped within 1–2 business days after your returned item passes inspection.
  • Delivery of replacement takes 3–7 business days depending on your location.
  • Tracking information will be provided once shipped.

9. Contact Information

For returns, exchanges, or support:

📧 Email: zaylow223@gmail.com
📞 Phone/WhatsApp: 9495772463

Our support team will guide you through the process.