This Refund Policy is issued by ZAYLOW and applies to all purchases made on www.zaylow.in.

At ZAYLOW, we strive to provide a smooth and trustworthy shopping experience for all our customers. This Refund & Cancellation Policy explains the conditions under which you may request a cancellation, return, or refund for products purchased through our website zaylow.in. By placing an order on our platform, you agree to the guidelines outlined below.

1. General Policy Overview

This policy applies to all products and services purchased through the ZAYLOW platform.
Our goal is to ensure fairness, transparency, and customer satisfaction while also maintaining responsible business practices with our sellers and logistics partners.

2. Order Cancellation Policy

2.1 Cancellation by Customer

  • Customers may request to cancel their order within 2 days of placing the order.
  • If the order has not yet been processed, packed, or shipped, cancellation will be approved immediately.
  • If the order has already been handed over to the courier, or is out for delivery, cancellation cannot be processed.
    In this case, the customer may reject the package at the time of delivery.

2.2 Cancellation Exceptions

Cancellations are not allowed for:

  • Items specially marked as “Non-Cancellable” or “Final Sale”.
  • Customized or personalized products.

2.3 Cancellation by ZAYLOW

ZAYLOW reserves the right to cancel an order under special circumstances, including but not limited to:

  • Incorrect pricing or technical error
  • Product out of stock
  • Payment issues or suspected fraudulent activity
  • Delivery service limitations in certain locations

Customers will be notified in such cases, and a refund (if applicable) will be initiated promptly.

3. Return & Replacement Policy

3.1 Return Eligibility

Customers can request a return within 2 days of receiving the product, only if:

  • The product is damaged
  • The product is defective
  • The product received is different from what was ordered
  • The product is not as described or significantly differs from the listing

3.2 Return Conditions

To be eligible for a return:

  • The product must be unused and in original condition.
  • All original packaging, tags, manuals, and accessories must be included.
  • The product should not show signs of wear, washing, or damage caused after delivery.

If a product does not meet these conditions, the return may be rejected.

4. Reporting an Issue

All return or damage-related issues must be reported to our customer support within 2 days of delivery.
To file a complaint, customers must provide:

  • Order ID
  • Clear photos/video of the product
  • Explanation of the issue

Our support team will review the case and provide further instructions.

5. Inspection & Verification

Once the returned product is picked up and received at our warehouse or by the seller:

  • The item will be inspected for quality, usage, and tampering.
  • A decision regarding refund/replacement will be made based on the inspection report.

If the customer’s claim is valid, the return will be approved.
If the claim is invalid, the product may be sent back to the customer.

6. Refund Policy

in refund policy
Refund Request Process
Processing Time: Approved refunds will be processed and credited back to your original payment method within 7–10 working days.

6.1 Refund Approval

Once your return or cancellation is approved, the refund will be initiated.

7. Non-Returnable / Non-Refundable Items

The following items cannot be returned or refunded:

  • Customized or made-to-order products
  • Items returned after the allowed 2-day window

8. Warranty-Related Issues

For products covered under manufacturer warranty, customers must contact the manufacturer directly.
ZAYLOW is not responsible for warranty claims.

9. Fraud Prevention

ZAYLOW reserves the right to refuse service or block accounts in case of:

  • Repeated returns
  • Misuse of policy
  • False claims
  • Fraudulent activities

This is to ensure a fair marketplace for all users.

10. Contact Information

For any return, refund, or cancellation-related issues, contact us at:

📧 Email: zaylow223@gmail.com
📞 Phone: 9495772463

Our support team is available to assist you with a queries