This Privacy Policy explains how ZAYLOW collects and uses your information.

Last updated: 02/11/2025

This Privacy Policy describes how Zaylow and its affiliates (collectively “Zaylow”, “we”, “our”, “us”) collect, use, store, share, protect, or otherwise process your personal data through our website www.zaylow.in (the “Platform”).
You may browse certain sections of the Platform without registering.
We do not offer products/services outside India, and your data will be stored and processed within India.

By visiting our Platform, providing information, or using our services, you agree to be bound by:

  • This Privacy Policy
  • Terms & Conditions
  • Applicable Indian laws, including data protection rules

If you do not agree, please do not use or access our Platform.

1. COLLECTION OF INFORMATION

We collect personal data when you use our Platform or interact with us.
This includes:

A. Information you provide

  • Name
  • Date of birth
  • Address
  • Email ID
  • Mobile number
  • Proof of identity or address, if requested
  • Payment details (bank account, UPI, debit/credit card details)*
  • Any information provided during sign-up, ordering, or contacting support

*Sensitive personal data is collected only with your consent.

B. Automatically Collected Information

  • Device details
  • Browser type
  • IP address
  • Location (approximate)
  • Pages viewed
  • Your behavior & preferences on the Platform

This information may be used in aggregated form for analytics.

C. Information from Third Parties

If you make transactions using:

  • Payment gateways
  • Logistics partners
  • Reward programs
  • Other business partners

Their privacy policies may apply. We recommend reviewing them before sharing information.

Scam Warning

Zaylow will never ask for:

  • ATM PIN
  • CVV
  • Net banking password
  • OTP

If someone pretends to be Zaylow and asks for such details, do not share and report immediately to law enforcement.

2. USAGE OF INFORMATION

We use your personal data for the following purposes:

  • Processing and fulfilling orders
  • Delivering products and tracking shipments
  • Improving customer experience
  • Communicating about orders, offers, products, and updates
  • Troubleshooting or resolving disputes
  • Fraud detection and protection
  • Customizing your shopping experience
  • Conducting marketing research and analytics
  • Enforcing Terms & Conditions
  • Providing after-sales support

You can opt out of marketing communications anytime.

3. SHARING OF INFORMATION

We may share your personal data with:

A. Internal Group Companies

To provide services or relevant offers.

B. Third-party Partners

  • Sellers
  • Logistics & courier partners
  • Payment gateways
  • Marketing and advertising partners
  • Customer support partners

This sharing is necessary for order processing, delivery, and service improvement.

C. Legal Authorities

We may disclose your information when necessary to:

  • Comply with law
  • Respond to court orders or government requests
  • Report fraud or illegal activity
  • Protect the safety and rights of Zaylow and its users

4. SECURITY MEASURES

We follow reasonable technical and organizational security measures to protect your data.
However, data transmission over the internet is not fully secure.

Users should ensure the protection of their login details and passwords.
Zaylow is not responsible for unauthorized access due to user negligence.

5. DATA RETENTION & DELETION

  • We retain your personal data only as long as required for the purpose it was collected or as required by law.
  • If you delete your account, all data associated with your account will be removed, except where retention is required to:
    • Resolve disputes
    • Prevent fraud
    • Complete ongoing services (e.g., pending delivery)

You may request account deletion by contacting us.

6. YOUR RIGHTS

You may:

  • Access your personal data
  • Update or correct your information
  • Withdraw consent
  • Request account deletion

Some services may be unavailable if certain permissions are not granted.

7. CONSENT

By using our Platform, you consent to:

  • Collection, storage, and processing of your personal data
  • Receiving communication through SMS, email, WhatsApp, or phone related to orders, offers, and account activity

You may withdraw consent by writing to the Grievance Officer (details below).

8. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.
Significant changes will be communicated as required under Indian law.
Please review this page periodically.

9. GRIEVANCE OFFICER

As required under the Information Technology Act, 2000, the details of the Grievance Officer are as follows:

Name: ZAYLOW
Designation: Grievance Officer
Company Name: Zaylow
Email: zaylow223@gmail.com
Phone: +91 9495772463
Timings: Monday – Friday (9:00 AM – 6:00 PM)