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FAQ for ZAYLOW

When will I receive my order?Do you provide Cash on Delivery (COD)?

Our delivery time is usually 5–10 business days depending on your location. You will receive tracking updates once the order is shipped.

I haven’t received my order. What should I do?

First, please check your tracking link. If the tracking hasn’t updated for 48 hours, contact our support team and we will assist you immediately.

My package is delayed. Is this normal?

Sometimes courier delays happen due to high traffic or weather issues. Don’t worry—your package is safe and on the way

My order is showing Delivered but I didn’t receive it.

Please check with neighbors/security first. If you still can’t find it, contact us within 24 hours and we will file a delivery check with the courier.

What if the package is held by customs?

Rarely, customs may take extra time. If there is any issue, our team will help you resolve it quickly.

Ordering & Payment

Do you provide Cash on Delivery (COD)?

Yes, we provide COD on most products.

How do I place an order?

Select your product, choose size/color, add to cart, and complete checkout with your preferred payment method.

My payment failed. What should I do?

Check your network and try again. If the amount is deducted, it will be auto-refunded by your bank within 3–7 days.

Can I use multiple payment methods in one order?

No, each order supports only one payment method.

Is my payment information safe?

Absolutely. We use secure encrypted payment gateways to protect your details.

After sales

I received a damaged or wrong product. What should I do?

Contact us within 48 hours with an unboxing video, and we will arrange a replacement or refund.

Do you offer returns?

Yes, we provide a 2-day return policy on eligible products.

How do I request a return?

Contact our support team and provide photos/video. Once approved, we will schedule a pickup.

 

My item is missing in the package.

Share an unboxing video and we will resolve it immediately.

What if I don’t like the product?

If the product is unused and in original packaging, you can return it within 2 days.

Refund

How long does a refund take?

Refunds are processed within 3–7 business days after we receive and verify the returned item.

 

What products are non-refundable?

Used, damaged, or hygiene-related items cannot be returned.

Can I get a refund without returning the item?

Refunds are only issued after the item is returned and inspected.

 

What products are non-refundable?

Used, damaged, or hygiene-related items cannot be returned.

I still haven’t received my refund. What should I do?

Contact us with your order ID, and we will check the refund status.